Return and Refund Policy
Return and Cancellation Policy
At CAILOR, your satisfaction is our priority. If you face any issue with your order, we are here to help.
1. Exchange & Replacement
- You can request an exchange or replacement within 2 days of delivery.
- The exchanged product will be delivered within 10 days, subject to stock availability.
2. Return Policy
- You can request a return within 2 days of delivery.
- Products must be unused, unworn, and in original condition with all tags and packaging intact.
- Products that are altered or without original tags may not be accepted.
3. Refunds
- The refund amount will be credited to the original payment method within 10 days.
4. Return Shipping Costs
- If the product delivered is defective, damaged, or incorrect, return shipping is free.
- For all other returns (e.g., change of mind, dislike of product, wrong size), a ₹100 return shipping fee will be deducted from the refund.
5. Mandatory Parcel Opening Video
To process any claim, return, or exchange, a clear, uncut parcel opening video is required. Without this video, we will not be able to process your claim.
6. How to Request a Return or Exchange
- Contact us on WhatsApp: +91 7652845031 with images of the product, packaging, and tags. Use subject: RETURN Order: <order number>.
- Our courier partner will schedule a pickup within 3–5 business days.
- Once received at our warehouse and inspected, your refund or exchange will be processed.
7. Order Cancellation
- To cancel an order, please contact us within 24 hours of placing the order.
- WhatsApp: +91 7652845031 or Phone: +91 8146263871 with subject: CANCEL ORDER: <order number>.